Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely

Who we are

This Privacy Notice is issued on behalf of OnSite Services (Southern) Limited is company limited by shares (no. 08790322), which consists of 2 different business divisions:

  • OnSite Commercial Vehicle Services based at Units 5&6 Nations Farm Business Park, Curdridge Lane, Botley, Southampton, SO32 2BH
  • OnSite Service Centre based at Belgrave Road, Portswood, Southampton, SO17 3AN.

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How do we collect information from you?

DATA is collected from different methods including:

  • Directly, taken over the phone or in person when booking in your vehicle or requesting a free quote
  • when you interact with us on social media
  • applying for a job vacancy at either of our divisions
  • using the contact us form on our website: www.onsitecommercials.co.uk/contact-us
  • Opening an account with us

How is your information used?

We may use your information to:

  • process an enquiry that you have made
  • carry out our obligations arising from any contracts entered into by you and us;
  • processing a payment for our goods or services;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These include information about our services, promotions, or other relevant activities, promotions or our authorised dealer's goods and services;
  • process job application;
  • help us understand how our site is being used to inform site content and help reach our target audience; or
  • inform our market research, such as checking the effectiveness of our communications.

Why might we share your personal information with?

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Which third-party service providers process my personal information?

We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

"Third parties" includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third-party service providers:

  • Service providers acting as processors who provide IT and system administration services
  • On occasion we may be required to provide car part supplies with your vehicle registration number in order that the correct part is provided
  • We may need to notify your employer in respect of any traffic fine or points received while driving our courtesy vehicles.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • The DVLA, Police, HM Revenue & Customs, regulators and other authorities who require us to provide information in certain circumstances.

When paying for our goods or services, you may be asked to make payment through TYLbynatwest. Their Privacy Policy can be found here: Privacy & Cookies | Tyl by NatWest

Please note that the activities for which we use third-party service providers may change from time to time in order for us to meet the needs of the business.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

What rights you have over your data

. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies

Our website uses cookies, just like many other websites. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

Different types of 'cookies'

  • Functional cookies: These are cookies that are required for the operation of our website. For example, these cookies are set when you submit a form or interact with the site other than simply clicking on the quick links.
  • Session cookies: We use these to keep track of your movement from page to page, so you don't get asked for the same information that you have already given to our site and are automatically deleted from your computer when you leave our website or shortly afterwards
  • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies do not personally identify any individual user. These are usually third-party cookies, which we use to deliver a better user experience.

You can block cookies by activation the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to restrict the use of cookies (including essential cookies), you may not be able to access all parts of our site.

By continuing to use this Website, you consent to the use of cookies. You can choose to manage the cookies we use on this website through your browser settings at any time. For information on how to do this, and about cookies in general, visit https://www.allaboutcookies.org

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.